Terms and conditions

General
1. LOOKBOOK (Pty) Ltd trading as “LOOKBOOK Studio”, herein referred to as “The Company”, authorises you to view the materials at lookbookstudio.com and houseandleisure.co.za (“Sites”) for your personal use, provided that you retain all copyright and other proprietary notices contained in the original materials or any copies of the materials.
2. “House and Leisure”, a registered trademark, a magazine (product/service) that is owned, edited, maintained and published by The Company.
3. Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted. If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask The Company to explain it to you before you continue using these Sites.
4. If you choose to access these Sites from outside South Africa, you do so on your own initiative and are responsible for compliance with applicable local laws.
5. The Company may revise these Terms and Conditions at any time by updating this posting. You should visit this page from time to time to review the then-current Terms and Conditions because they are binding on you.
6. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at these Sites.
7. These Terms and Conditions are binding and enforceable against every person that accesses or uses these Sites (“you”, “your” or “user”).
8. By using the Sites, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
9. You may not modify the materials at these Sites in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose.
10. Any use of these materials on any other website or networked computer environment for any purpose is strictly prohibited.
11. The materials at these Sites are copyrighted and any unauthorised use of any materials at these Sites may violate copyright, trademark, and other laws. If you breach any of these Terms and Conditions, your authorisation to use these Sites automatically terminates and you must immediately destroy any downloaded, photographed, copied or printed materials.
12. The Company may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of these Sites or the user’s right to use these Sites or any of its contents subject to us processing any orders then already made by you.
  1. You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.
  2. Any failure on the part of you or The Company to enforce any right in terms hereof shall not constitute a waiver of that right.
  3. If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.
  4. No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
  5. No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
Limitation of liability
1. In no event will The Company, its suppliers, or other third parties mentioned at these Sites be liable for any damages whatsoever (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of the use of these sites, any websites linked to these sites, or the materials or information or services contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not The Company has been advised of the possibility of such damages.
2. If your use of the materials, information or services from these Sites results in the need for servicing, repair or correction of property, equipment or data, you assume all costs thereof.
3. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so these limitations or exclusions may not apply to you.
User submissions (Also see privacy policy)
1. The Company does not want to receive confidential or proprietary information from you through these Sites.
2. Any material, information or other communication (“Communications”) you transmit or post to these Sites will be considered non-confidential and non-proprietary.
3. The Company will have no obligations with respect to the Communications.
4. The Company and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes.
5. You are prohibited from posting or transmitting to or from these Sites any unlawful, racial, threatening, libellous, defamatory, obscene, pornographic, or other material that would violate any law or ethics code.
Links to third-party websites
1. Links on these Sites to third-party websites are provided solely as a convenience to you. If you use these links, you will leave these Sites.
2. The Company has not reviewed all of these third-party sites and does not control and is not responsible for any of these sites or their content. Thus, The Company does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them.
3. If you decide to access any of the third-party websites linked to these Sites, you do this entirely at your own risk.
Linking to these Sites
1. You may create links to these Sites from other sites, but only in accordance with the applicable laws.
2. Procedure for making claims of copyright infringement: Any notifications of claimed copyright infringement must be sent to hello@lookbookstudio.com.
Subscribers and registered users
1. Only registered users and or subscribers may order goods or services on these Sites.
2. To register as a user, you must provide a unique username and password and provide certain information and personal details to The Company.
3. You will need to use your unique username and password to access these Sites in order to purchase goods or services.
4. You agree and warrant that your username and password shall:
  1. Be used for personal use only; and
  2. Not be disclosed by you to any third party.
5. For security purposes you agree to enter the correct username and password whenever ordering goods or services, failing which you will be denied access.
6. You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order.
7. You agree to notify The Company immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm by emailing hello@lookbookstudio.com.
8. By using these Sites, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may only use these Sites only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
9. You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of these Sites.
10. Subscriptions of hardcopy magazines or eMagazines, other services or goods may not be purchased for resale.
11. You agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify these Sites or the information contained herein, without the prior written consent from an authorised Company representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
12. You may not use these Sites to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
13. You may not in any way display, publish, copy, print, post or otherwise use these Sites and/or the information contained therein without the express prior written consent of an authorised Company representative.
Secure online payments
1. The Company is committed to providing secure payment facilities.
2. All transactions are encrypted using appropriate encryption technology.
3. Payment may be made via Visa or MasterCard Cards, Snapscan, Zapper or via Electronic Funds Transfer (EFT) to The Company bank account.
4. Card transactions will be acquired for (The Company) via PayGate (Pty) Ltd trading as DPO PayGate who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
5. Customer details will be stored by The Company separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
6. The merchant outlet country is South Africa and the the transaction currency is South African Rand (ZAR).
Pricing and delivery charges
1. The Company shall take all reasonable efforts to accurately reflect the description, availability, purchase price and applicable delivery charges of goods and services on these Sites.
2. Should there be any errors of whatsoever nature on these Sites, The Company shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid.
3. The Company shall not be bound by any incorrect information regarding our goods or services displayed on any third party websites.
4. The Company may from time to time make physical or electronic gift vouchers (“Gift Vouchers”) and promotional coupons or discounts (“Coupons”) available for use on these Sites towards the purchase of subscriptions, goods or services.
  1. Gift Vouchers and Coupons can only be redeemed while they are valid and their expiry dates cannot be extended.
  2. Gift Vouchers that are purchased by registered users are valid for 12 months after sale.
  3. Gift Vouchers that The Company gives away for free are valid for the period stated thereon.
  4. In each case, if your Voucher has not been used within that period, it will expire.
  5. Coupon must be used at check-out and it cannot be used later on existing orders; and the value of the Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you.
  6. Gift vouchers are not refundable for cash once purchased.
  7. If the credit of a gift voucher is insufficient for the order you wish to make, you may make up the difference through payment.
  8. We assume no liability for the loss, theft or illegibility of gift or promotional coupons.
    Delivery of physical books/goods are subject to availability and receipt of payment. Requests will be processed within the next 3 business days and up to a maximum of 14 days.
5. Delivery will be confirmed by email.
6. The offerings on these Sites are available to South African, Botswana and Namibian clients only.
7. For orders made from South Africa, 15% VAT is already included.
Subscriptions and use of eMagazines
1. The Company may offer either or both physical product/magazine/book and electronic/online subscriptions.
2. Electronic subscription of publications or “eMagazines” means an electronic magazine or electronic book capable of being opened and read on your PC, Mac computer or mobile device such as a tablet or mobile phone.
3. Your access to any eMagazine purchased by you from The Company will be granted via a link to such eMagazine) (the “Link”).
4. Limits to functionality and usage of eMagazines:
  1. You will not be able to read eMagazines on devices that do not support either of the Reader Applications, therefore check your device prior to purchasing an eMagazine.
  2. If The Company chooses to use specific reader applications, it will be that even if a device supports either of the Reader Applications, eMagazines will only be able to be read on such devices that you have associated with your profile in the relevant Reader Application.
  3. If you have not registered additional devices with one of the Reader Applications, you may only be able to read the eMagazine on the device onto which it was first downloaded.
  4. You will need to be connected to the Internet when you download an eMagazine. On subsequent openings of the eMagazine, you may not need to be connected to the internet, provided you are opening the eMagazine from the device on which you first downloaded and opened the eMagazine.
  5. To reduce the risk of fraud, eMagazine publishers such as The Company may limit the number of times any Link can be clicked before access to the Link is blocked. You will be able to click on such Link at least once, but acknowledge that access to the Link may become blocked after your first click so as to prevent fraud.
5. We do not charge any delivery fees for electronic delivery of the relevant eMagazine link, however, you may incur costs (e.g. Internet service provider fees) associated with downloading the eMagazine, and we will not under any circumstances be liable for any such costs incurred by you.
6. All eMagazines are the exclusive property of the publisher or its licensors and are protected by copyright and other intellectual property laws.
7. The download of eMagazines is intended for your personal and non-commercial use. Any other use of eMagazines purchased from us is strictly prohibited.
8. You may not modify, transmit, publish, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit, any of the content of eMagazines, in whole or in part, and more specifically, you will not print, copy, or ‘lend’ eMagazines to any other person.
9. You may also not do anything which otherwise contravenes any licence conditions imposed by the publisher, as described on the relevant eMagazine’s product detail page. These aforementioned prohibitions are hereinafter referred to as “Illegal Activities”.
10. By downloading any eMagazine, you hereby acknowledge and agree to these Terms and Conditions.
11. You hereby undertake that you shall not do nor try to do any of the Illegal Activities.
12. You hereby indemnify The Company from any and all loss, damage, or expense it may suffer or from claims which may be made by third parties against The Company which arise from or in relation to your having participated in any Illegal activities.
Privacy policy
1. The Company shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
2. Should you decide to register as a user on The Sites, we may require you to provide us with personal information which includes but is not limited to:
  1. Your name and surname;
  2. Your email address;
  3. Your physical address;
  4. Your mobile number.
3. Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.
4. You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
5. The Company will not disclose your personal information to any third party other than as set out below:
  1. To The Company’s employees and/or third party service providers who assist us to interact with you via our Sites, email or any other method, for the ordering of goods or when delivering goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
  2. To law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms and Conditions;
6. The Company is entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, The Company is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
7. The Company will ensure that all of our employees, third party service providers, divisions, affiliates and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.
8. The Company will:
  1. Treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy;
  2. Take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
  3. Provide you with access to your personal information to view and/or update personal details;
  4. Promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
  5. Provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
  6. Upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain.
9. The Company will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
10. The Company undertakes never to sell or make your personal information available to any third party other than as provided for in this policy.
11. Whilst The Company will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
12. If you disclose your personal information to a third party, such as an entity which operates a website linked to these Sites or anyone other than The Company, THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.
13. These Sites make use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our Sites, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Sites will therefore be limited. If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of this clause.
Electronic communications When you visit the Sites or send emails to us, you consent to receiving communications from us or any of our divisions, affiliates or partners electronically in accordance with our privacy policy as set out in clause above.
Ownership and copyright
1. The contents of the Sites, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in these Sites (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Sites’ Content is the property of The Company, its advertisers and/or sponsors and/or is licensed to The Company.
  1. You will not acquire any right, title or interest in or to these Sites or the Sites’ Content.
  2. Any use, distribution or reproduction of these Sites Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law.
  3. To obtain permissions for the commercial use of any Sites’ Content contact us via our email by sending an email to hello@lookbookstudio.com
  4. Where any of the Sites Content has been licensed to The Company or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.
Disclaimer
1. The use of the Sites are entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Sites or reliance on any information on the Sites.
  1. Whilst The Company takes reasonable measures to ensure that the content of the Sites are accurate and complete, The Company makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Sites. If any such representations or warranties are made by The Company’s representatives, The Company shall not be bound thereby.
  2. The Company disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of these Sites and/or any content therein unless otherwise provided by law.
  3. Although Goods sold from these Sites may, under certain specifically defined circumstances, be under warranty, the Sites and all information provided on the Sites are provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
  4. Any views or statements made or expressed on these Sites are not necessarily the views of The Company, its directors, employees and/or agents.
  5. In addition to the disclaimers contained elsewhere in these Terms and Conditions, The Company also makes no warranty or representation, whether express or implied, that the information or files available on the Sites are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of The Company, its employees, agents or authorised representatives. The Company thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in connection with your access to or use of the Sites.
Linking to third party websites
1. These Sites may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and The Company is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use.
2. Notwithstanding the fact that these Sites may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.
Limitation of liability
1. The Company cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of The Company, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by sending an email to hello@lookbookstudio.com.
  1. THE COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, THE SITES OR THE CONTENT CONTAINED IN THE SITES; OR YOUR INABILITY TO USE THE SITES, AND/OR UNLAWFUL ACTIVITY ON THE SITES AND/OR ANY LINKED THIRD PARTY SITES.
  2. YOU HEREBY INDEMNIFY THE COMPANY AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS SITES AND/OR ANY LINKED THIRD PARTY SITES.
2. Availability and termination
  1. The Company will use reasonable endeavours to maintain the availability of the Sites, except during scheduled maintenance periods, and are entitled to discontinue providing the Sites or any part thereof with or without notice to you.
  2. The Company may in its sole discretion terminate, suspend and modify these Sites, with or without notice to you.
  3. You agree that The Company will not be liable to you in the event that it chooses to suspend, modify or terminate these Sites other than for processing any orders made by you prior to such time, to the extent possible.
  4. If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to these Sites without any prejudice to any claims for damages or otherwise that we may have against you.
  5. The Company is entitled, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the Sites and/or have created multiple user profiles to take advantage of a promotion or Coupon intended by The Company to be used once-off by you, to blacklist you on its database (including suspending or terminating your access to the Sites), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and The Company, in whole or in part, on notice to you. The Company shall only be liable to refund monies already paid by you, and accepts no other liability which may arise as a result of such blacklisting and/or refusal to process any order.
  6. At any time, you can choose to stop using the Sites, with or without notice to The Company.
3. Governing law and jurisdiction
  1. These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Sites will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.
  2. In the event of any dispute arising between you and The Company, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa (Western Cape Division, Cape Town) notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.
  3. Nothing in this clause or the Terms and Conditions limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.
4. Notices
  1. The Company hereby selects Unit 102, The Foundry, Prestwich Street, De Waterkant, Cape Town, South Africa, 8001, as its address for the service of all formal notices and legal processes in connection with these Terms and Conditions (“legal address”). The Company may change this address from time to time by updating these Terms and Conditions.
  2. You hereby select the delivery address specified with your order as your legal address, but you may change it to any other physical address by giving The Company not less than 7 days’ notice in writing.
  3. Notices must be sent either by hand, prepaid registered post or email and must be in English.
  4. These Sites are governed by the laws of South Africa.
Complaints
1. The Company is a participant under the Consumer Goods and Services Industry Code and are bound by it. An electronic copy of this Code is available at http://www.cgso.org.za/downloads/. If you have a complaint about the goods or services provided by us or require information regarding our internal complaints-handling process, please get in touch with us via email to hello@lookbookstudio.com.
2. If we don’t resolve your complaint within 15 (fifteen) business days of you having notified us of it, you are entitled to approach the Consumer Goods and Services Ombud (“CGSO”), to assist in resolving the dispute. The CGSO’s contact details are: Website: http://www.cgso.org.za / Sharecall: 0860 000 272 Email: complaints@cgso.org.za.
Information
1. For the purposes of the ECT Act, The Company’s information is as follows:
  1. Name(s): LOOKBOOK (Pty) Ltd trading as “LOOKBOOK” and “LOOKBOOK Studio”.
  2. Company registration number 2020/482388/07.
  3. Directors: Charl Francois Edward and Pieter Daniel Bruwer.
  4. Physical Address: Unit 102 The Foundry, Prestwich Street, Green Point Cape Town 8005
  5. Email address: hello@lookbookstudio.com
  6. Telephone number: 086 099 5119
Refunds and returns policy
1. If you would like to return an item, please email hello@lookbookstudio.com with the reason for returning and include your order number as a reference in the email. Once we have the information and order number, we will contact you to give you the option of either a refund or exchange.
2. The Company will only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT will be refunded to your nominated bank account.
3. Please note that the item must fulfill these conditions:
  1. The item must be in the original packaging with its entire content in perfect condition together with all accessories and documentation (if any) and in perfect condition for the purpose of resale (ie the product must not be damaged, scratched and soiled)
  2. Once we have received your package and our quality assurance team has verified that the contents meets the conditions above, we will contact you and give you the option of either a refund or an exchange.
4. Non-defective products After your receipt of a product purchased, you are entitled to cancel the purchase within the relevant cooling off period of 5 days to obtain a refund, and you will be liable for costs such as the courier/shipping/postage fee for the return of the product.
5. Defective Products. If, within 7 working days after delivery of a product you find that the product is defective/faulty, or unsuitable for the purpose for which it was indicated in the product description (or otherwise generally intended), or not legal, or not reasonably durable (based on circumstances and product type) (hereinafter referred to as being “Defective”); and you return such product and if the product is subsequently found to indeed be Defective, you are entitled to either (a) have the product replaced at The Company’s expense, or (b) be fully refunded;
  1. The goods must be unused.
  2. Goods must be in their original condition & packaging.
  3. Goods must be received back within 7 working days from the day you receive your order.
6. The Company will cover the courier cost of the collection of defective or faulty goods. However exchanges on Non-Defective goods, courier fees will be at the cost of the client.
7. The Company’s return address is: Unit 102, The Foundry, Prestwich Street, De Waterkant, Cape Town, South Africa, 8001.
8. Cancellation of undelivered orders by the client may attract an administration fee and will be influenced by if a courier company collected the parcel already or not.
9. Returning Electronic Goods

Electronic goods such as eMagazines, cannot physically be returned and refunds will only be allowed if the “product” is defective or inaccessible.

Defects in an eMagazine or its Link shall be dealt with as follows:

1. 1. Should you experience any problems in using the Link to access the eMagazine, in accessing, opening or reading the eMagazine, or if the eMagazine is defective in some other way (missing pages, incorrect book, code does not work etc), please report the problem to us as soon as reasonably possible after you become aware of the problem, but in any event within 2 months of purchase. This will create a support request for you.
  2. The Company will investigate the possible cause/s of the problem and how to rectify them.
  3. The Company may need to liaise with the relevant service providers to assess and rectify the problem or to issue you with a new Link so that you can get a replacement eMagazine of the same title.

19. Force Majeure

The Company shall not be liable to you for any breach, hindrance or delay in the performance of an agreement attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supranational or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, pandemic, national state of disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation (“Event of Force Majeure”), regardless of whether the circumstances in question could have been foreseen.

Cookie	Duration	Description
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cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.